We ship most our our products by UPS ground. If you are in the Dallas area some items may come by bonded courier. Larger items such as flagpoles and sandwich boards go common courier. Depending upon where you are in the country, shipping may take up to five working days. If you have not received a shipment in a timely manner, call us and we are happy to track the shipment.
Items on an order may ship at different times depending on production. Therefore, you may receive multiple shipments on an order. We charge shipping and a handling charge on each order based upon the rates given to us by the carrier and packaging. Certain items like flagpoles or frames may be charged an oversized fee. If you have questions on how much a shipment will be, please call or email us at firstname.lastname@example.org. We ship to the office of your community. If your office is not always open or have a different shipping address, please let our Marketing Consultants know at the time of the order.
If you have damages or returns you must contact us within 10 days to receive a replacement product or refund. If an item is damaged, please keep the packaging the product came in. We handle the claim and give you pick up instructions. For returns, we will issue a Return Merchandise Authorization. For returns, you will be charged freight out and in some cases, a 20% restock fee. You must notify us within 10 days after receiving the package and return the product UPS or other signature shipping method. We will not accept returns without a valid RMA.